PRIVACY POLICY

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TERMS & CONDITIONS

It is the client’s responsibility to ensure they order the correct product, and that artwork is checked and approved (Spelling, numbers, and placement of artwork)

 

PAYMENT TERMS:

• 100% due upon placement of order

• Please send your proof of payment for all orders to sales@brandpursuit.co.za

• We do not accept cash for any orders since having cash on the premises is a security risk.

• We accept MasterCard, Visa, and Debit cards (We do not accept Amex and Diners).

• All credit card payments will have a levy of 3.5%.

• We encourage EFT’s.

• Stock will only be released once proof of payment has been received. We encourage you to pay into our bank account and to ensure that your order is cleared immediately.

• Payments from outside South Africa take between 4 and 7 working days to clear. Orders will only be released once payment has been reflected.

• For orders that require branding, branding will only commence once stock and branding have been paid for in full.

• Please contact your sales Manager to confirm that we have received your proof of payment once payment has been made.

• Brand Pursuit cannot be responsible for missed deadlines if you have not confirmed that payment has been received.

 

CANCELLATION POLICY:

• We do not offer refunds on any of our products due to personalized branding.

• Written orders (by email) constitute a binding contract and are legally enforceable.

• Once an order to the value of R5000 or more has been emailed, cancellations prior to collection will be subject to a 20% handling and admin fee.

• All orders need to be paid for within 10 working days of invoice and if not paid within this time, will be cancelled with the relevant cancellation fees.

• Branding will not commence until full payment has been received. Any orders not paid for within 10 working days will be deemed to have been cancelled, products will be put back to stock and a 20% handling charge will be levied where the invoice value is R5000 or more.

• In the case of cancelled orders where layouts have been done, a layout fee of R300 excluding VAT per layout will be levied, irrespective of whether we are able to meet your deadline or not unless the branding deadline has been indicated to your Sales Manager upon placement of order.

• No cancellation of orders will be accepted once the final approval of the artwork has been received.

• Collected stock may not be returned, unless approved in writing by Management within 48 hours of collection, subject to a 35% handling and admin fee. Please do not return orders without prior written consent from Brand Pursuit Management. Orders returned without accompanying written consent and the corresponding invoice will not be accepted by our returns department.

• Once stock of an item that is on special or discontinued has been collected no returns will be accepted unless said stock is faulty.

• Cancellation fees need to be paid before further orders will be processed.

 

ARTWORK:

• ACCEPTABLE FILE FORMATS: .CDR / .EPS / .AI / .PDF /. FH

• Vector artwork is preferred.

• We accept PC format artwork only.

 

TIPS TO HELP YOU PREPARE YOUR ARTWORK

• All fonts must be converted to curves to avoid font substitutions.

• Please include font and size if typesetting is requested.

• Artwork for multi-colour imprints should be sent as a colour-separated file (exceptions: digital printing).

• Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.

• Please forward the electronic artwork directly to your Sales Manager at Brand Pursuit.

• Upon written approval of layouts please confirm with your Sales Manager that they have received your signoff.

• Brand Pursuit cannot take responsibility for the non-delivery of orders if layout approval is not received.

• Branding will only commence once full payment for stock and branding has been received and artwork has been approved.

• If cheques are deposited into our bank account, branding will only commence once payment has cleared

• Please confirm that proof of payment has been received by your sales Manager. Brand Pursuit cannot take responsibility for missed deadlines if payment has not been confirmed with your sales Manager.

• For fast clearing of orders please e-mail orders@brandpursuit.co.za

• Reminders will be sent out daily if we require either approval or payment from you before commencing with a job.

• Delivery dates are quoted from the day after artwork approval and receipt of payment - whichever is later.

• Amendments made to proofs will result in a delay in the delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.

 

GENERAL TERMS & CONDITIONS

• Once the stock has been collected/delivered from/by Brand Pursuit, Brand Pursuit has no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.

• Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded.

• Brand Pursuit cannot accept returns on incorrect items which have already been branded regardless of whether it’s Brand Pursuit’s fault or not.

• It may take up to a week to carefully check the stock that is returned and once we are satisfied that the stock is fit for resale, we will issue the refund or credit note.

• In the case of stock being sent by courier to regions outside of Johannesburg (i.e., Durban, Cape Town etc), clients have 72 hours from the time of collection by the courier, to report missing or damaged items. No claims will be entertained thereafter.

• Once an order for memory sticks has been collected from us, we, unfortunately, cannot accept a return on it.

• We do not accept returns on discontinued and clearance items.

• We do not accept returns or changes to orders for items that need to be assembled – e.g., PEN-730

• The ETA (estimated time of arrival) dates indicated for stock are updated regularly but due to unforeseen supplier, shipping or customs delays, these dates cannot be guaranteed.

• Day 1 of branding is the day after receipt of both artwork approval and payment.

• Lead times exclude weekends, South-African public holidays, and Brand Pursuits’ annual shutdown period.

• In terms of public health regulations, identified essential products are prohibited from return or exchange due to strict health controls.

• Colours of actual products may vary slightly from the colours shown in the catalogues and on the website. Please request a sample for accurate colour-checking purposes.

• All product sizes have been indicated in centimetres. Sizes may vary slightly from those provided.

• Product images may vary slightly from actual products due to inherent limitations in photography, film separation and printing.

• We have endeavoured to ensure that the details in the catalogues and on the website are accurate, however, due to the volume of information, mistakes might have crept in. Should you have questions or uncertainties regarding information or products please liaise with your account manager or view a sample for confirmation prior to placing your order. We cannot be held liable for any mistakes made or costs incurred based on incorrect information displayed in the catalogues or on the website.

• The artwork designs and trademarks imprinted on the products displayed are reproduced only as examples of the type of quality of branded products available. They are not intended to represent that the products are either endorsed by or produced for the owners of the artwork, design, or trademark.

 

DISPLAY TERMS & CONDITIONS (NOT FOR BANNERS & SIGNS):

• Where skins are available for sale as stand-alone items, Brand Pursuit can refit skins onto Brand Pursuit-purchased hardware at our Springs Head Office. Should a client request that Brand Pursuit refit skins, the return of hardware to Brand Pursuit Springs Head Office will be for the client’s account. Once complete, Brand Pursuit will send the items to an address, within South Africa, of the client’s choice. The courier fee will be for the client’s account. Alternatively, the items can remain at Brand Pursuit Springs for client collection.

• Refitting of skins by Brand Pursuit is subject to inspection of the relevant hardware. If the existing hardware is faulty or damaged, Brand Pursuit will not be able to refit skins.

• If the client is reskinning hardware themselves it is the client’s responsibility to ensure that the hardware is not faulty or damaged. Brand Pursuit cannot be held liable for skins purchased that cannot be fitted properly due to faulty or damaged hardware.

• It is the client’s responsibility to ensure they order the correct skin for the correct display unit.

• Reskinning is specifically tailored to fit to Brand Pursuit display hardware. Brand Pursuit cannot be held responsible for any skins purchased to fit third party hardware.

• All artworks must be created in CMYK, and Pantone colours must be included as a Pantone solid coated spot within the print file supplied. Please note failing this will result in no colour matching taking place.

• Due to the limited colour gamut of various digital CMYK print methods not all Pantone colours can be achieved. We endeavour to match as close as possible and colour variation will take place on different materials, e.g., PVC versus fabric.

• Fluorescent and metallic Pantones cannot be matched. Only a tonal representation thereof can be achieved.

• Digital Dye Sublimation is not designed for constant, long-term exposure to sunlight.

• Overexposure to sunlight will reduce the longevity of the print.

• We encourage you to take care of the Display fabric and remove it from direct sunlight at all opportunities.

• Display fabrics purchased from Brand Pursuit come with a 3-month limited pr

• DISPLAY REPAIR POLICY (NOT FOR BANNERS & SIGNS):

• Display hardware purchased from Brand Pursuit comes with a 3-year limited mechanical repair warranty.

• The warranty excludes display hardware that has been mishandled, abused, or not used for its intended purpose.

• Display hardware that is under warranty and requires repair must be returned to Brand Pursuit at the client’s own expense. All broken or damaged parts must be included. 

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WORKWEAR TERMS & CONDITIONS:

• Manufacture of workwear products only commences on receipt of order and, for COD clients, full payment. Once a sales order is generated your order may not be cancelled or changed.

• Conti suits sets are sold according to the industry standard which directs that the pants in the set are 2 sizes smaller than the jacket. Conti suit sets will therefore be sold based on the jacket size, for example, if you place an order for a size 34, the jacket will be a size 34 and the pants size will be a size 30.

• Kindly ensure that sizing has been established correctly before placing an order with us as sets will always be sold as per the above.

• We will not accept any returns on “unbranded or branded” workwear items that have had tape specially applied as these are not ex-stock items. We will only accept returns on workwear items that are held in stock and readily available.

 

POPI ACT AGREEMENT AND CONSENT DECLARATION:

 

WHEREAS IT IS AGREED THAT

All parties agree that they will comply with POPI regulations and process all the information and/or personal data in respect of the services being rendered in accordance with the said regulation and only for the purpose of providing the Services set out in the agreement to provide services.

 The company (also called the service provider), all the parties to this agreement, the service provider’s employees and the client’s employees and any subsequent party/parties to this agreement acknowledge and confirm that

 One or more of the parties to this agreement, will possess and will continue to possess information that may be classified or maybe deemed as private, confidential, or as personal information.

Such information may be deemed as the private, confidential, or as personal information in so far as it relates to any party to this agreement.

Such information may also be deemed as or considered as private, confidential, or as personal information of any third person who may be directly or indirectly associated with this agreement.

Further it is acknowledged and agreed by all parties to this agreement, that such private, confidential, or as personal information may have value and such information may or may not be in the public domain. For purposes of rendering services on behalf of the client, the service provider and any party associated with this agreement and/or any subsequent or prior agreement that may have been/will be entered, irrevocably agree that “confidential information” shall also include inter alia and shall mean inter alia:

 

(a) all information of any party which may or may not be marked “confidential,” “restricted,” “proprietary” or with a similar designation.

(b) where applicable, all data and business information.

(c) where applicable the parties may have access to data and personal and business information regarding clients, employees, third parties and the like including personal information as defined in POPI regulation; and

(d) trade secrets, confidential knowledge, know-how, technical information, data, or other proprietary information relating to the client/service provider, or any third party associated with this agreement and (including, without limitation, all products information, technical knowhow, software programs, computer processing systems and techniques employed or used by either party to this agreement and/or their affiliates.

 

All parties irrevocably agree to abide by the terms and conditions as set out in this agreement as well as you agree and acknowledge that all information provided, whether personal or otherwise, may be used and processed by the service provider and such use may include placing such information in the public domain. Further it is specifically agreed that the service provider will use its best endeavours and take all reasonable precautions to ensure that any information provided, is only used for the purposes of the agreement.

 

It is confirmed that by submitting information to the service provider, irrespective as to how such information is submitted, you consent to the collection, collation, processing, and storing of such information and the use and disclosure of such information in accordance with this policy.

 

SHOULD YOU NOT AGREE TO THE TERMS AND CONDITIONS AS SET OUT IN THIS AGREEMENT AND CONSENT DECLARATION YOU MUST NOTIFY THE SERVICE PROVIDER IMMEDIATELY FAILING WHICH IT WILL BE DEEMED THAT YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS SET OUT ABOVE

 

We thank you for reading our Terms and Conditions. Should you have any queries, please feel free to contact your sales Manager in this regard.